Shipping and Delivery Terms

Shipping Policy
Orders placed on our website are shipped through recognized logistics partners to all regions of Brazil, within 3 (three) business days for in-stock products and up to 10 business days for products produced on demand, counted from the receipt of payment confirmation given by the collecting institution.

Attention:
The delivery period starts counting after payment approval. Once your payment is approved, you will be notified by email;

All orders are subject to analysis and approval of registration data, which may require a longer time for payment confirmation;
Payment Policy

The delivery period indicated in the order starts counting from the payment identification date, which varies according to the payment method:

Credit Card: between 4 (four) and 72 (seventy-two) business hours;
Pix: up to 1 (one) business hour;
Bank Slip: after compensation which can occur within 3 (three) business days

Therefore, if you have urgency in receiving the delivery, we suggest making payment via Credit Card or Pix.

Delivery Policy
Deliveries occur from Monday to Friday from 8 am to 6 pm. In some zip code areas of some cities, deliveries may occur on Saturdays during business hours.

If you are absent or if there is a need to confirm the address and/or recipient's name, or even if the package is held for analysis and validation by the competent authorities, the delivery period is paused.

It is essential to track the tracking code that will be sent to your email after the package is shipped. If no one is found at the informed delivery address, up to 3 (three) new delivery attempts will be made. After this, if your delivery is via Correios, the item will be available at the agency for pickup for 5 (five) consecutive days. In the case of other shipping methods, the item will be returned to the origin after the third delivery attempt.